We want you to be happy with your purchase. Below is our full policy for returns, exchanges, and refunds on products purchased from Mobile2Fix.
Return window
You have 30 days from the date of delivery to request a return.
Eligibility
To qualify for a return, your item must be:
- In its original condition, unused and undamaged
- In its original packaging, with all accessories, manuals, and components included
- Accompanied by your receipt or proof of purchase
Opened electronics
Because we sell electronics and gaming accessories, opened or activated items (including headphones, chargers, cases, and gaming peripherals) may only be returned if they are defective or damaged on arrival. Items that show signs of use beyond inspection may be denied a return or subject to a 15% restocking fee.
How to start a return
Email us at returns@mobile2fix.com with your order number and reason for return. If your return is approved, we'll send you return instructions and a shipping label.
Items sent back without an approved return request will not be accepted.
Return shipping costs
- If the item is defective, damaged, or was sent to you in error, we'll cover return shipping.
- If you're returning an item for any other reason (changed your mind, ordered wrong item, etc.), a prepaid return label will be provided and its cost deducted from your refund.
Damages and issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can make it right.
Non-returnable items
The following cannot be returned:
- Custom or special-order items
- Personal care or hygiene-related accessories
- Gift cards
- Sale or clearance items
- Hazardous materials, batteries sold separately, or flammable items
- Repair services once work has been performed (see our separate Warranty policy for repair coverage)
Exchanges
We don't process direct exchanges. Return your original item for a refund, then place a new order for the item you'd like instead — this gets you the replacement fastest.
Refunds
Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. Bank or card processing times may add a few extra days.
If it's been more than 15 business days since approval and you haven't seen the refund, contact us at returns@mobile2fix.com.
Questions
Reach out anytime at returns@mobile2fix.com
